Contact, Support and Complaints
Version:
One address reaches a person for anything: support@kohvra.com. We reply in Hebrew or English. The times below are what we aim for, not commitments.
| Topic | Where | We aim to reply within |
|---|---|---|
| Someone is in danger | Local emergency services first (1155, 191, 1669), then support@kohvra.com | 4 hours |
| Report a member, event or party | The report button in the app | See the Moderation Policy |
| Account, sign in or invitation problems | support@kohvra.com | 2 business days |
| Privacy and data requests | privacy@kohvra.com | 30 days |
| Security vulnerabilities | support@kohvra.com | 3 business days |
| Accessibility | accessibility@kohvra.com | 5 business days |
| Legal notices | Igal Tal Merom, support@kohvra.com, +972 52 249 1312 | As the law requires |
Complaints
If you are unhappy with how we handled something, reply to our last email with Complaint in the subject. Someone who was not involved reviews it. We aim to answer within 14 days. This does not affect your right to go to a data protection authority or a court.
Questions about this document?
Back to KAAWrite to support@kohvra.com. A person reads every message.