Reporting, Blocking and Moderation Policy
Version:
You can block anyone instantly, and every report is read by a person.
Blocking
Blocking is immediate and silent. The other member is not told. From then on they cannot see your profile, location, trips or RSVPs, and cannot see villa parties you host. You can unblock from Profile.
Reporting
Report a member, an event or villa party, a place, a tip, a plan, a recommendation, an activity, a crew, a driver in the directory or a tip about a driver with the flag or the Report button next to it, or write to support@kohvra.com. The same place lets you block the member who wrote or hosts it. Tell us what happened; screenshots help. The person you report is not told who reported them.
Places, recommendations and activities that members add are checked by a person before they appear. If we do not approve one, we tell you the reason (it is already on KAA, it needs more detail, it is not on this island, it does not fit the Community Guidelines, or another reason), and it stays in your Profile under "Waiting for approval" for 14 days.
A driver who asks to be removed from the directory is removed at once.
How we handle reports
Every report is reviewed by a person within 24 hours, and urgent ones within 4 hours. Content and members that break the rules are removed.
| Priority | Examples | Reviewed within |
|---|---|---|
| Urgent | Threats, someone in danger, a minor, sexual content without consent | 4 hours |
| High | Harassment, impersonation, a public villa address | 24 hours |
| Normal | Spam, fake listings, wrong information | 24 hours |
What we can do
A person on our team decides. The steps, from the lightest: a warning; hiding what you posted for a while, while we look; removing it; suspending your account; closing it for good. We choose the step that fits what happened, not always the next one. Where there is a risk to someone's safety we may contact the authorities.
Hidden automatically
When several members report the same tip, plan, recommendation, activity, crew or event that a member hosts, it is hidden at once until a person on our team decides. Each member counts once. We do not count reports from very new accounts, from members the author has blocked, or from members whose recent reports were unfounded. A profile is never hidden this way. If we find nothing wrong we bring it back, and reports cannot hide it again.
If something of yours is reported
We never tell you who reported. We tell you in the app when something of yours is hidden, brought back or removed, and when you get a warning, with the reason. A warning, a suspension and the closing of an account also come by email. While something is hidden only you can see it, under "From the KAA team". What we decided about you is listed there and in Download my data.
If you reported
When your report is handled we tell you so in the app. We do not say what we decided, because it is about another member.
Appeals
If we act on your account, we tell you why unless doing so would put someone at risk. You can write once, within 30 days, to support@kohvra.com. We aim to have someone who was not involved read it.
Records
We keep reports and decisions as long as we need them for safety and repeat problems, then we delete them.
Write to support@kohvra.com. A person reads every message.